FAQs

Will I still have access to Outlook after the switch to Google Workspace?

Yes, you will have access to Outlook for view-only purposes after the switch to Google Workspace. You should be using Google Workspace for all emailing and calendaring after your scheduled Google Workspace launch date.

Where do I go if I need help with Google Workspace?

Visit the Get Started page for guidance in your first days using Google Workspace. Visit our Learn by Product page for training materials organized by product (Gmail, Calendar, Drive, etc.), such as user guides, short training videos, and productivity tips. You can also see the Get Training page to review the recorded training sessions.

For support with technical issues, email support@wursta.com to open a support ticket.

What are the differences between Outlook and Google Workspace?

Visit the Switching to Gmail and Switching to Calendar pages to see the key differences between Outlook and Google Workspace.

Can I stop messages from being grouped into conversations?

Yes. Click the gear icon in the top right of Gmail and scroll down to Conversation View.

• Conversation View off: New messages won't be grouped into conversations, and any existing conversations are ungrouped into separate messages.

• Conversation View on: Messages with the same subject are grouped together in a conversation thread. If you want to send a reply, but don't want it to be added to the conversation, you can change the subject line in your reply.

Can I recall a message I already sent?

Yes and no. Messages in Gmail are sent on a short delay, and with the Undo Send feature, you can recall a message for a brief period of time after you send it. For more information, see Undo sending your mail. However, this is not a true message recall feature, and once the delay passes, you are unable to retrieve messages from other users' inboxes.

How do I set my Out of Office response?

In Gmail, you can set up your Vacation Responder to send automated replies to incoming messages while you are out of office. To set your Vacation responder:

1. Click the Settings icon in Gmail and select See all settings

2. Scroll to the bottom of the page to the Vacation responder section

3. Adjust the dates for your vacation responder. Automatic replies will be sent to incoming emails beginning at 12:00am on the first day and ending at 11:59pm on the last day.

4. Edit the Subject and Message of your Vacation responder.

5. If you would like to send your vacation response to only people in your contacts or organization, select the appropriate checkbox below the message field.

6. Click Save changes to make sure your changes are applied.

When should I delete a message versus archive it?

Deleting or archiving a message removes it from your inbox.

If you delete a message, it's placed in the Trash and then permanently removed from your Google Workspace account after 30 days.

If you archive a message, it's moved to All Mail (your archive), where you can easily find it in the future using Google's powerful search feature. Messages remain in your archive forever unless you choose to delete them or unless your company limits the retention of your mail.

Because you have plenty of space for storing all your mail (unlimited), we recommend that you archive messages rather than permanently delete them.

What is the size limit on sending/receiving attachments?

Gmail has a 25 MB limit on all sent email, and allows receiving emails up to 50 MB. Tip: With Google Drive, there's no need for attaching files on emails. Simply save the file to Google Drive and share the link!

How do I set Gmail to the default email program to open when clicking email links?

In Chrome, go to mail.google.com. While viewing your Gmail page, click the diamond-shaped icon in the far right side of the address bar at the top. Click Allow to allow mail.google.com to open all email links.

How do I pop messages out to view, reply or compose?

You can enable keyboard shortcuts from your Gmail settings and then, use the following shortcuts:

• Shift-click on a message to pop it out to read it

• d = to compose a new email in a new tab in your browser

• shift+r = to pop out reply window

• shift+a = to pop out reply all window

Is there a way to automatically spell-check my emails?

The 'more options' arrow in the bottom-right of the compose window gives you the option to Spell Check your email before sending. For automatic spell check features, try out the Grammarly extension for Chrome, which is available in the Chrome Web Store at https://chrome.google.com/webstore.

How do I add a label to an email that I am composing?

While viewing the compose window, click the 'more options' arrow in the bottom-right, hover over Label and select one of your labels from the list. Note that this option is available when composing new messages, and not when replying/forwarding.

Can I drag and drop attachments from one email to another?

No, for security and bandwidth-saving benefits, Gmail handles attachments differently than other email programs. By not automatically downloading attachments, you are at less risk of getting a virus on computer. To save an attachment, hover over it and click one of the icons to download the file and save to your computer, or add the file to Google Drive.

Why is Gmail filtering legitimate emails as spam?

Gmail’s spam filtering may be a little aggressive, but you can train it to be better if you notice legitimate emails are going into your Spam label. There are two options to better use Gmail spam and prevent similar emails in the future:

• Show your Spam label in the left side of Gmail

  • Hover over the Spam label, click the menu to the right side, choose “Show in label list”

• When legitimate mail is filtered as Spam:

  • Go to your Spam label, select the email and click the Not Spam icon at the top of the screen

  • Add the sender to your My Contacts
    

Does Calendar have event reminders?

Yes, you can choose how (pop-up message, email, or both) and when to be notified. To change your notification settings:

1. On your Google Calendar page, click the gear icon in the top right and select Settings.

2. In the left side panel (under "Settings for my calendars"), click on your Calendar

3. Scroll to the Event notifications section

4. Choose how and when you want to be notified about different events and updates.

Can I see who accepted my invitation?

Yes, open the event details to check guest attendance.

1. In Calendar, open your event.

2. Under Guests, you can see the responses from your guests:

• If someone accepted your invitation, you’ll see a green check mark next to their name.

• If someone responded Maybe to your invitation, you’ll see ? next to their name.

• If someone declined your invite, you'll see a red X next to their name

Can I propose a new time for a meeting?

Yes. You can propose an alternative time for an event invitation by sending your new proposed date/time to the event organizer:

1. In Calendar, click once on the event.

2. In the "Going" section at the bottom, click on the down-arrow next to YES, NO and MAYBE.

3. Choose "Propose a new time."

4. In the left side of the new page, select the proposed Start and End date/time.

5. Click SEND PROPOSAL.